{"id":21097,"date":"2025-03-05T14:17:02","date_gmt":"2025-03-05T19:17:02","guid":{"rendered":"https:\/\/unitech.ca\/?p=21097"},"modified":"2025-03-05T14:17:02","modified_gmt":"2025-03-05T19:17:02","slug":"how-copilot-improves-the-workday-for-customer-service-reps","status":"publish","type":"post","link":"https:\/\/unitech.ca\/en\/how-copilot-improves-the-workday-for-customer-service-reps\/","title":{"rendered":"How Copilot Improves the Workday for Customer Service Reps"},"content":{"rendered":"<p>Your customer service agents juggle multiple tasks, systems, and customer requests daily. Microsoft Copilot integrates AI-driven assistance into workflows, allowing your agents to respond faster, streamline case management, and improve customer satisfaction. Download this infographic provides a detailed look at how AI supports service teams throughout their day. Contact ORDINATEURS UNITECH COMPUTERS to discuss AI solutions for your customer service team.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bfy2ze\" target=\"_blank\" rel=\"noopener\">View: How Copilot Improves the Workday for Customer Service Reps<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A day in the life of a customer service agent \u2014 enhanced with AI. \u2728<\/p>\n<p>With @Microsoft Copilot, you can spend less time searching for information and more time providing high-quality service.<\/p>\n<p>Check out this infographic to see what a day in the life of a service agent looks like with AI-powered support.<\/p>\n","protected":false},"author":4,"featured_media":21095,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[125],"tags":[],"class_list":["post-21097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unitech-en"],"_links":{"self":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/21097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/comments?post=21097"}],"version-history":[{"count":1,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/21097\/revisions"}],"predecessor-version":[{"id":21098,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/21097\/revisions\/21098"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/media\/21095"}],"wp:attachment":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/media?parent=21097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/categories?post=21097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/tags?post=21097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}