{"id":23828,"date":"2026-01-12T14:17:35","date_gmt":"2026-01-12T19:17:35","guid":{"rendered":"https:\/\/unitech.ca\/?p=23828"},"modified":"2026-01-12T14:17:35","modified_gmt":"2026-01-12T19:17:35","slug":"microsoft-hr-speeds-case-throughput-20-with-copilot-in-dynamics-365-customer-service-2","status":"publish","type":"post","link":"https:\/\/unitech.ca\/en\/microsoft-hr-speeds-case-throughput-20-with-copilot-in-dynamics-365-customer-service-2\/","title":{"rendered":"Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service"},"content":{"rendered":"<p>Many organizations struggle to scale support operations without slowing down service. Microsoft&#8217;s internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with ORDINATEURS UNITECH COMPUTERS for help implementing Copilot.<\/p>\n<p><a href=\"https:\/\/stuf.in\/bhs0h5\" target=\"_blank\" rel=\"noopener\">Read More&#8230;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What occurs when AI integrates with HR operations? For Microsoft&#8217;s internal HR team, this led to a 20% boost in case throughput, driven by Copilot in Dynamics 365 Customer Service. Check out the customer story to discover how Microsoft achieved tangible results using generative AI, and feel free to message us to talk about how Copilot can improve your support operations. @Microsoft Copilot @Microsoft 365<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[125],"tags":[],"class_list":["post-23828","post","type-post","status-publish","format-standard","hentry","category-unitech-en"],"_links":{"self":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/23828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/comments?post=23828"}],"version-history":[{"count":1,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/23828\/revisions"}],"predecessor-version":[{"id":23829,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/posts\/23828\/revisions\/23829"}],"wp:attachment":[{"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/media?parent=23828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/categories?post=23828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/unitech.ca\/en\/wp-json\/wp\/v2\/tags?post=23828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}